Frequently Asked Questions

We strive to provide a complete line of residential and commercial comfort services for our customers, including but not limited to:

• Heating Oil Delivery
• Heating System Service & Installation (Heating Oil & Natural Gas)
• Cooling System Service & Installation
• Solar Water Heating Systems
• Total Comfort Heating & Cooling Annual Maintenance Plans
• Plumbing Maintenance & Services
• Superior 24/7 Customer Service
• Automated Delivery & Online Account Services
• Budget Plans & Price Protection

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We happily serve the following communities in Greater Boston / MetroWest / Massachusetts:

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With our worry free automatic delivery, we deliver as weather conditions dictate. If you are on a ?will call basis? we general deliver within 24 to 48 business hours.

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Most residential oil tanks are 275 gallons. Oil tanks generally have a tag or plate that is mounted to the tank, listing the manufacturer, date of manufacture, and capacity of the oil tank.

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There are some simple steps that will help you troubleshoot your heating system:

• Is your emergency switch on (usually located at top of basement stairs)?
• Are any circuit breakers/fuses tripped or blown?
• Is your thermostat set above room temperature?
• Are the batteries in your digital thermostat working?
• Did you press the reset button (once and ONLY once)?

If you’re still having trouble after trying these steps, don’t hesitate to contact us and schedule a check-up.

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Generally speaking, we recommend that you set your heat no lower than 60 degrees in cold weather. We also recommend that if you can have someone check your house while you are away.

If there is a problem, call Bigelow right away at 617-964-1600. Freeze ups can be very expensive and disruptive.

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We recommend changing batteries when you set your clocks ahead or back, just like smoke detectors. Most digital thermostats also have indicators that give you ample warning when your batteries need to be changed.

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Absolutely! Our drivers generally know where the fill connections are located, but to ensure uninterrupted deliveries a clear fill pipe is very important!

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Oil prices fluctuate because it is a globally traded commodity that is affected by supply and demand fundamentals, geo-political events, and cold weather to name a few. Most full service dealers are very competitive, and you will most likely find most full service dealer?s pricing comparable.

Some smaller or ?C.O.D.? type companies may offer a cheaper price, but may not offer automatic delivery, emergency service, or deliveries when needed. Like so many other businesses, there is ?no such thing as a free lunch? in the heating oil business!

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Yes! Budget programs begin in July, so plan early! Price protection programs are often available in limited quantities for limited time periods, so be sure to contact Bigelow Oil and Energy to check on availability!

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Currently natural gas is less expensive than heating oil. Natural gas prices have been creeping up recently, and many believe that could continue. Historically, heating oil has been the better value and many believe it will continue to be as energy pricing in general tends to equalize over time.

You’ll also want to consider the up-front cost of switching your heating fuel system against the returns both short and long-term. Give us a call at ?to learn more about the benefits and drawbacks of natural gas vs. heating oil.

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We recommend that you perform annual preventive maintenance on both your heating and cooling system before their seasonal use. That means a checkup for you heating system in the Fall and a checkup for your cooling system in the Spring.

Our Total Comfort Plans offer you the best possible service and prevent costly and uncomfortable emergencies.

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Theoretically, it should never need to be charged as it is a closed system. Over time some AC systems develop leaks which would require a Freon charge until a permanent AC repair can be made to repair the leak.

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